Working within a major Insurer your duties would include:
1. Day to day management of client teams including career development, achieving of team targets, SLAs, KPIs, benchmarks
2. Maintain established client relationships, meeting client requirements, including qualitative and service standards
3. Assist as appropriate with existing/new account development
4. Manage staff resources, employee development and performance levels in line with the needs of the business
5. Implement clients’ requirements and develop long-term trustworthy relationships with existing and new clients
Essential; Knowledge, Skills & Experience
• Previous management experience or the ability to lead a small team
• Organised and self motivated, with the ability to deliver results under guidance
• Solid background and understand of the Claims process