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Customer Service Executive
This job has expired, and cannot be applied for.
- Posted By: EMPLOYMENT SPECIALISTS LTD
- Address:
- Contact: 01473 344950
- Date Posted: 1st Sep 2008
- Salary: 14,000 - 20,000
- Location: Ipswich
- Reference Code:
- Views Since Posting: 151
- Full Description:
You will be able to demonstrate a flair for providing first class customer service within a busy environment and able to promptly and effective resolve a range of issues and questions.
Excellent training will be provided for you to develop Underwriting knowledge and skills to be able to handle a range of business cases.
There is significant potential for you to learn new skills and progress your salary.
PRINCIPAL RESPONSIBILITIES
Underwrite and process Personal Lines business within delegated authorityto ensure customers receive accurate documentation within agreedservice standards.
Provide a high level of service when dealing with customers ( internal andexternal ), to support the development of team objectives and maximise customer satisfaction.
To provide a high level of response to all telephone enquiries to the personal lines underwriting area to support the development of intermediary business and maximise customer satisfaction.
Identify all items of work that are contentious and refer these to your Team Leader, so that appropriate action can be taken.
To identify a complaint and recognise its significance and follow the Complaints procedure.
To ensure that customers are treated fairly in line with Customer Experience & Treating the Customer Fairly policies.
PERSON REQUIREMENTS
Strong customer service skills – ideally demonstrated within a busy environment resolving issues and questions.
Good negotiation skills.
Ability to communicate clearly all relevant information to colleagues and customers.
Ability to manage own time effectively and prioritise what is important.
To work as part of the Customer Services Team and to assist in meeting all team objectives.
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